Customer Support

Heiss Group offers three levels of support. To ensure that all our customers are always able to contact our support team and get assistance, we include our HeissCare 60 Day Free support package for with every purchase of HeissOne. And because we host your application at our world-class data center, all maintenance, version upgrades, and data back-ups are also included free of charge. For those customers who seek additional levels of support, we offer the HeissCare Gold and HeissCare Silver customer support options

HeissCare Gold: This package offers you unparalleled service and responsiveness. Customers who choose this package can always be assured of the fastest response times, as well as leading-edge tools and services.

• Extended hours of support
• Access to a dedicated, toll-free phone line that is password-protected and restricted to HeissCare Gold Customer Support members
• Access to HeissKB online knowledge base, giving you over 1,000 self-service solutions, 24 hours a day, 7 days a week
• To keep you well informed of new functionalities or functionality improvements, we offer Web-based training classes with every major new release

HeissCare Silver: This premier package offers fast response times, priority queuing of calls, and support for an unlimited number of cases, whether by phone or e-mail.

• Support team on hand to help you resolve technical, set-up or how-to questions
• Access to HeissKB online knowledge base, giving you over 1,000 self-service solutions, 24 hours a day, 7 days a week

For more information on these support packages, including pricing, please have a Heiss Group representative contact you